Consumer Complaint
File a complaint against defective goods, deficient service or unfair trade practices.
Consumer Commissions decide complaints about defective products, poor services, insurance claim rejections, builder delays and medical negligence. Complaints are filed online on e-Daakhil. The District Commission hears claims up to ₹50 lakh, the State Commission from ₹50 lakh to ₹2 crore, and the National Commission above ₹2 crore. A complaint must generally be filed within two years of the cause of action.
Timeline: 3–5 working days
What's included
- Assessment of the claim and the right Commission
- Legal notice to the opposite party (optional)
- Complaint drafting with affidavit and annexures
- Online filing on e-Daakhil
- Representation — quoted separately
Documents you'll need
- Invoice, receipt or policy document
- Correspondence and complaints already made
- Photos or reports showing the defect or deficiency
- ID proof of the complainant
Don't have everything yet? You can pay now and upload documents later from your dashboard.
How it works
Assess
We review your case and the compensation that can be claimed.
Draft
The complaint and affidavit are drafted.
File
We file it online and track admission.
Frequently asked questions
Is there a court fee for a consumer complaint?
There is no fee for complaints up to ₹5 lakh; above that a small fee applies depending on the value of the claim.
I am a business that received a consumer complaint. Can you defend it?
Yes. We represent businesses, hospitals and professionals before Consumer Commissions. Book a consultation.